Updated: February 25, 2026

North End Plumbing Heating & Air (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by North End Plumbing Heating & Air.

This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”), alongside our application, North End Plumbing Heating & Air. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

This Privacy Policy was created with Termify.

DEFINITIONS AND KEY TERMS

To help explain things clearly, the following terms are defined as:

Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.

Company: Refers to North End Plumbing Heating & Air (3077 Wiljan Court, Suite E, Santa Rosa, CA 95407), responsible for your information under this Privacy Policy.

Country: United States.

Customer: A company, organization, or person that signs up to use the North End Plumbing Heating & Air Service.

Device: Any internet-connected device such as a phone, tablet, or computer used to access the Service.

IP Address: A number assigned to every device connected to the Internet, often used to identify geographic location.

Personnel: Individuals employed by or contracted to perform services on behalf of North End Plumbing Heating & Air.

Personal Data: Any information that allows for the identification of a natural person.

Service: The services provided by North End Plumbing Heating & Air.

Third-Party Service: Advertisers, marketing partners, and others who provide content or services.

Website: https://www.northendplumbing.co/

You: Any person or entity registered to use our Services.

WHAT INFORMATION DO WE COLLECT?

We collect information when you:

Visit our website
Register on our site
Place an order
Subscribe to our newsletter
Respond to a survey
Fill out a form

Information collected may include:

Name / Username
Phone Numbers
Email Addresses
Mailing Addresses
Billing Addresses
Debit/Credit Card Numbers

USE OF THIRD-PARTY INFORMATION

End User Information

We may collect End User Data necessary to provide services to our customers. If you provide information via social media, we may collect publicly available data. You can adjust privacy settings directly on social media platforms.

Customer Information

We may receive information from third parties such as fraud detection services when you contact us or submit your information.

DO WE SHARE YOUR INFORMATION?

We may share personal and non-personal information with:

Advertisers
Marketing partners
Business affiliates
Service providers (hosting, database management, email services, payment processors, etc.)
Analytics partners
Government or law enforcement officials when legally required

In the event of a merger, asset sale, or business transfer, your information may be transferred to successors.

We do not sell personal information.

HOW DO WE USE YOUR INFORMATION?

We use collected information to:

Personalize your experience
Improve our website
Improve customer service
Process transactions
Administer promotions or surveys
Send periodic emails

EMAIL COMMUNICATIONS

By submitting your email address, you consent to receiving emails from us. You may unsubscribe at any time using the link provided in each email.

Email addresses may be used for customer audience targeting (e.g., Facebook advertising). Order-related emails are used solely for order communication unless otherwise authorized.

PHONE COMMUNICATIONS

North End Plumbing Heating and Air will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

DATA RETENTION

We retain your information only as long as necessary to:

Provide our services
Fulfill the purposes described in this policy
Comply with legal obligations

When no longer needed, information is deleted or depersonalized.

HOW DO WE PROTECT YOUR INFORMATION?

We implement security measures including:

Secure Socket Layer (SSL) encryption
Restricted database access
Confidentiality agreements

After transactions, sensitive financial data is not stored on file.

While we take reasonable precautions, no security system is foolproof, and absolute security cannot be guaranteed.

INTERNATIONAL DATA TRANSFERS

Information may be transferred and stored outside of your country, including countries without equivalent data protection laws. By using our services, you consent to this transfer.

UPDATING OR CORRECTING YOUR INFORMATION

You may request to:

Update or correct personal information
Change communication preferences
Delete personal information

Verification of identity may be required.

Due to backup systems, complete deletion may not always be technically possible, but we will update or delete active records where feasible.

PERSONNEL INFORMATION

If you are an employee or applicant, we collect and use information for HR and employment-related purposes.

SALE OF BUSINESS

In the event of a sale, merger, or transfer of assets, information may be transferred, provided the acquiring party agrees to adhere to this Privacy Policy.

AFFILIATES

We may share information with Corporate Affiliates under common ownership or control. All affiliates will adhere to this Privacy Policy.

GOVERNING LAW

This Privacy Policy is governed by the laws of the United States.

By using our website or services, you consent to this Privacy Policy and its terms.

COOKIES

We use cookies to:

Enhance website performance
Remember login information
Improve functionality

You may disable cookies through your browser settings; however, doing so may limit functionality.

We do not store personally identifiable information in cookies.

REMARKETING

We use remarketing services to display ads to users who have previously visited our website.

CHILDREN’S PRIVACY

We do not knowingly collect Personal Data from children under 13 without parental consent. If discovered, such information will be removed.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Continued use of our services after updates constitutes acceptance of the revised policy.

THIRD-PARTY SERVICES

We may provide links to third-party websites. We are not responsible for their content or practices.

GDPR INFORMATION

For users in the European Economic Area (EEA):

We process personal data lawfully, fairly, and transparently. You have rights including:

Access
Correction
Deletion
Restriction
Data portability

We store personal data up to 6 years unless deleted earlier. Upon account deletion, data is removed within 60 days.

CALIFORNIA RESIDENTS (CCPA & CALOPPA)

California residents have the right to:

Know what Personal Information is collected
Access collected data
Request deletion
Receive equal service without discrimination